IS Support Associate (Infrastructure, ServiceNow, Incident Analysis) Permanent

VTRAC Consulting Corporation

Intelligent Solutions

Thank you for applying to VTRAC opportunities. Please e-mail your resume as an MS-WORD document in confidence Subject: IS Support Associate (Infrastructure, ServiceNow, Incident Analysis), Attention: [email protected] or call: (647) 254-0904.

Position #: 251177
Position: IS Support Associate (Infrastructure, ServiceNow, Incident Analysis)
Position Type: Permanent
No. of Positions: 1
Location: GTA, ON

Description
This is an exciting opportunity for an Infrastructure Specialist to join our Information Services team. The successful candidate will play a crucial role in ensuring operational continuity, managing high-impact incidents, supporting disaster recovery and business continuity planning, and leading infrastructure-related initiatives. This is a full-time opportunity ideal for someone with strong IT operations experience, technical leadership, and a passion for process optimization. This position offers a collaborative and flexible work culture, opportunities for professional growth, and a competitive compensation package (extended health benefits, pension contributions, and amazing work-life balance).

Responsibilities:

• Manage infrastructure-related audits, maintain SOPs and support documentation, and administer software license renewals and contracts.
• Facilitate cross-functional meetings to align infrastructure efforts and maintain stable IS/IT operations.
• Oversee major incident response, drive resolution efforts, and conduct post-incident reviews and root cause analyses.
• Provide oversight of infrastructure changes, ensuring adherence to change management policies.
• Coordinate infrastructure-related projects, manage handover from project teams to operations, and support demand management activities.
• Lead the disaster recovery and business continuity planning lifecycle, ensuring relevance and modernization.
• Ensure DEV/UAT/PROD environment alignment through regular planning, documentation, and refresh strategy reviews.

Qualifications:

• 8+ years of experience in IT operations or infrastructure support roles.
• In-depth knowledge of ITIL frameworks and hands-on experience with ServiceNow.
• Strong crisis management, troubleshooting, and analytical skills, with an emphasis on service continuity.
• Proven ability to manage projects, adapt to changing priorities, and work independently with minimal supervision.
• Excellent interpersonal, written, and verbal communication skills, with confidence in cross-functional collaboration.
• Familiarity with infrastructure technologies and proficiency with Microsoft Office applications.
• Excellent written and oral communication skills and problem-solving skills.
• Post-secondary education in computer science or related discipline.

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com . VTRAC is an equal-opportunity employer.

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