Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Analyst, Infrastructure MAC (Contract); JOB: 20-06677; Attention: firstname.lastname@example.org or call 416-366-2600 Ext. 227
Position No.: 20-06677 Title: Analyst, Infrastructure MAC (Contract) Type: 6 Months Contract No. of Positions: 1 Location: Charlottetown, PEI or Canada
A global financial organization, that offers a suite of financial products across a range of asset classes, investment styles and geographies.
The company will be disconnecting 2,000+ mobile device circuits associated with corporate iPhones, iPads, and MIFi devices. These circuits are currently being utilized by business partners. This role will act as a centralized information tracking service to manage the communications between our Business Partners and the appropriate Technology team that will assist them with the transition.
Collect Responses to Survey Questions
Collate and pass along to appropriate CX (Customer Experience) Team or Billing team
Coordinate/Send reminder email messages to BP’s (Business Partners) transitioning to BYOD (Bring-your-own-device)
Collect names of individuals who are approved exceptions to BYOD
Coordinate with designated carriers to release number to BP
Document all relevant BP communication and dates
Generate progress reports
Review various questions raised by BP’s (Business Partners) and ensure they are routed on to the most appropriate Technology team to be answered
Previous experience in a client facing desktop support role, or supporting personal productivity devices such as desktops, laptops, smartphones, tablets
Experience working with virtual teams
Very good understanding of Microsoft Excel including formulas and pivot tables
Working knowledge of Microsoft PowerBI & Teams and/or Advanced MS Excel Skills
Excellent verbal and written communication skills
Ability to work independently and in a virtual team
Self-motivated, enthusiastic, approachable and people oriented.
We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.