Application Support Specialist Permanent

VTRAC Consulting Corporation

“Intelligent Resources”

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Application Support Specialist; JOB: ; Attention:  marilynd@vtrac.com

Job ID:                                   

Title:                                     Application Support Specialist

Type:                                    Permanent

No. of Positions:                2

Location:                             Toronto, ON

Description

The Application Support Specialist provides Application Support expertise to effectively support and maintain the production environment. The Application Support Specialist also provides 2nd level operations support for application related issues.

Responsibilities:

• Provide support on all core system software including web servers, application servers and middleware components
• Administer the application jobs through the job scheduler
• Provide support to the infrastructure team during issue resolution
• Ensure compliance with all operations policies and procedures (security and audit)
• Create/Review/Update procedural and support documentation
• Support projects as required by attending meetings and executing tasks
• Provide project technical support during implementation
• Ensure high quality service delivery
• Utilize a good working knowledge of the proprietary systems and processes to monitor, analyze, and interpret system notices to ensure all processes are working properly and that client files and responses are being delivered and received as per clients’ specifications.
• Troubleshoot issues and implement requests by analyzing, coordinating, planning and organizing using experience in computer software programs & systems (e.g. XML, UNIX, CRT, GUI tools) in order to provide resolutions that affectively address and resolve the issue, business or process requirements.
• Utilize discretion and judgment in troubleshooting, implementations, resolutions and escalation. Regularly recommend and provide solutions to for both internal and external requests and assist with implementation.
• Ensure that issues that have been assigned to the team for resolution are addressed in a timely manner by following-up with the team/individual that assigned the case and escalating where required in order to ensure that tickets/issues do not negatively affect or hinder day to day operations.
• Conduct further or initial troubleshooting in order to provide a resolution and if required escalate any issues that are not addressable by Applications to the appropriate department/individual and Management if required.
• Provide updates to the department and knowledge transfer on projects
• Provide support for BCP strategies for applications and update BCP procedures and documentation
• Provide 24/7 support on a rotational basis

Must Have:

• Post-Secondary Education or a combination of industry training and experience
• Knowledge and experience with Unix/Linux
• 3+ years’ experience working in a production support role
• Knowledge sftp, IBM WebSphere and MQ
• Understanding of the Fund Transaction System role within the industry
• Understanding of the Fund Transaction System Standards and business model
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Understanding of ITIL
• Detail and process oriented with strong analytical and troubleshooting skills
• Strong work ethic, teamwork, and communication skills

Health care spending account

• RRSP with employer match
• Annual performance pay
• Fitness reimbursements
• Employee discount program
• Charitable donation matching
• Flexible hours & remote work Options

To better support employees during Covid-19, benefits has expanded to

• Virtual social events including escape rooms, online trivia & games
• Corporate-wide mental health days
• Subscription reimbursement for fitness, nutritional, and mental health apps

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

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