Charlottetown, Prince Edward Island, Canada Contract

VTRAC Consulting Corporation
Intelligent Solutions

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Telecommunications Support Analyst, Attention: [email protected] or call:929-450-3050

Position# : 22189
Position: Telecommunications Support Analyst
Position Type: Contract
No. of Positions: 1
Location: Charlottetown, Prince Edward Island, Canada

Description :
We require a Telecommunications Support Analyst to provide billing and technical expertise in the planning, design, implementation, maintenance and support of the company’s telecommunications and networking infrastructure. Working directly with technology vendors and internal business partners to maintain our voice/data networks, mobile devices, and invoicing processing.

Responsibilities:

• Processes orders for voice and data circuits around the Globe, coordinates provisioning of technical services with the various telecom vendors and internal teams
• Completes regular processes within telecom expense management (TEM) system including invoice processing, order procurement, contract management, carrier invoice disputes, asset management, and reporting.
• Opens trouble tickets and proactively works with all telecom vendors to resolve any interruptions of service around the Globe
• Assist network administrators (Voice, Data and Collaboration Services), with system analysis and coordinate during troubleshooting of circuit issues by engaging vendor representatives.
• Works directly with procurement team to manage vendor contracts and legal resources for the Technology Infrastructure section as it pertains to service provider contracts
• Provide reporting to other teams and build dash boarding and executive matrix for senior Technology management

  Must Have:
  • Experience in Telecommunications analysis, with basic understanding of network connectivity such as T1, MPLS, ISDN PRI, Fiber, SIP, VPN, VoIP, 4G, LTE, is helpful

• 1+ years of experience in telecommunications and a good understanding of telecom services procurement for moves, adds, changes, and disconnects.
• Experience working in a global environment having flexibility for working a schedule that provides overlap with different time zones
• Experience with ITIL ticketing platforms such as ServiceNow
• Intermediate level user for Microsoft Excel. Experience with Microsoft Power BI is an asset.
• Must have exceptional communication and interpersonal skills, to effectively communicate, brief, present, train, and negotiate with a wide range of personnel around the globe

Skills / Other Personal Attributes Required:

• Must have ability to diagnose and solve problems while maintaining professionalism and courtesy
• Interpersonal skills necessary to effectively communicate
• Demonstrated commitment to exceptional client service
• Excellent communication skills with the ability to understand and converse in English, verbally and in writing
• Adherence to technical and operational procedures and policies
• The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities
• Self-motivated, enthusiastic, approachable and people oriented

  • A Bachelor’s Degree in Computer Information Systems Computer Science is preferred or commensurate relevant work experience

  We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us atwww.vtrac.com. VTRAC is an equal opportunity employer.

  Toronto. Houston. New York. Miami. Palo Alto.

Tagged as: 4G, Fiber, ISDN PRI, LT, MPLS, SIP, T1, VoIP, VPN