Task-based I&IT Consultant Contract

Task-based I&IT Consultant, Level 2 will be required to:

1. Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism;
2. Prioritize regularly scheduled support activities along with often unscheduled support requests with a high level of responsiveness and time sensitivity;
3. Identify application defects and assist in trouble shooting root cause;
4. Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts; and
5. Follow all established Service Management process and identify opportunities for improvement

Management Information System (MIS/HRIS) Experience – 30%

• Experience in investigating issues, troubleshooting, and resolving cases for MIS and HRIS Solution for Healthcare clients
• Experience in performing root-cause analysis, providing workarounds, and resolving complex issues with MIS Solution components, MIS environment, and HRIS Quadrant application
• Experience with MIS Solution Report modifications to meet the reporting needs of healthcare client
• Proficiency with MIS, OHRS standards, RMS and MMS is desired
• Proficiency with HRIS Quadrant application, HR, Payroll, Scheduling, Leave Management and QSS modules is desired
• Proficiency with payroll legislative requirements and certification is desired

Technical Skills – 25%

• Expert-level knowledge in implementing and supporting financial systems, especially in providing functional level expertise in supporting Microsoft Dynamics GP and HRIS Quadrant applications
• Subject matter expertise in evaluating and testing Microsoft Dynamics GP and 3rd party software releases and/or upgrades
• Experience in working with multiple client tickets simultaneously, while responding to client requests by phone and email
• Extensive experience in providing end user customer service
• Expert-level functional knowledge to assist in the evaluation and testing of Dynamics GP, 3rd party service releases and/or upgrades, and HRIS Quadrant application

Management & Communication Skills – 10%

• Proven track record for building strong working relationships
• Strong interpersonal, and verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• Excellent analytical, problem-solving and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Public Sector Experience – 5%

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Ontario Healthcare Reporting Standards (OHRS) compliant Financial and Human Resource Management Systems.
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI)
• Over 3 years of experience in supporting financial