Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Salesforce OCM Resources, Training Specialist, Attention: [email protected] or call: (647) 250-7053
Position#: 23017 Position: Salesforce OCM Resources, Training Specialist Position Type: Contract No. of Positions: 1 Location Toronto
Description
To support Change Management and Training activities related to the implementation of a Salesforce Case Management to improve the end-user experience and drive better relationships between company networks and prospective customers across different points of contact Responsibilities
Liaison with the program and business teams to analyse and synthesize detailed impact assessments and processes as it relates to the development of training material
Develop and deliver in conjunction with the vendor, required training for the Salesforce implementation to internal end users and external stakeholders (call centre, dealers, and their staff)
Develop and deliver training as required by the program
Validate training materials with workstreams leads and Subject matter experts
Participate in train-the-trainer
Work with the established team and vendor to develop and deliver the defined change management and training activities required to support the implementation of the Salesforce case management solution
Qualifications
Knowledge of and experience with Salesforce Case Management
Ability to understand and synthesize detailed impact assessments and processes to support training development
Ability to think and act strategically while demonstrating strong analytical skills
Demonstrated innovation and creativity
Experience developing training materials related to Salesforce Case Management including user guides, course slides, course exercises and supporting data, and quick reference guides as required
Demonstrated ability to deliver Salesforce Case Management related training to various functional business units
Exceptional communication skills – both written and verbal
Bilingual (English/French) is preferred
Ability to travel within Canada
CPTM certification and /or Degree/diploma with a major in Human Resources or Organization Development or equivalent 3 to 5 years of job experience
Highly proficient with Word, Excel and Power Point and social collaboration tools
Understanding of project management approaches, tools, and phases of the project lifecycle
We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.