SAP Warranty Functional Analyst Full Time Permanent

VTRAC Consulting Corporation
Intelligent Solutions
Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: SAP Warranty Functional Analyst, Attention: [email protected] or call: (647) 254-09 04.
Position#:                      23141

Position:                        SAP Warranty Functional Analyst

Position Type:               Permanent
No. of Positions:           1

Location:                      Toronto, ON
Responsibilities

• Subject matter expert for Warranty & ECP including business processes refinement, incident and problem management, enhancement definition and implementation within SAP S4/HANA
• Understand business applications and how they are used by our business users including: processes, enhancement opportunities, interfaces to/from other systems, overall architecture and deployment framework
• Participate in all phases of software development lifecycle including requirement gathering, analysis, solution design, configuration, development, testing and support.
• Write business requirement documents and document functional specifications. Adjust documentation style / template depending on delivery approach e.g. Waterfall (Requirements Documents), Agile (User Stories)
• Gather functional and technical requirements for enhancements, incident and problem resolution
• Provide application expertise and support strategic initiatives aimed at enhancing productivity and business functions
• Monitor project and enhancement demands, request resources for initiatives and manage business request priorities
• Ensure solutions are developed, integrated and properly maintained within company’s S4/HANA landscape, and in accordance with company standards and established architecture guidelines
• Interface with vendors to understand roadmap for specific products, support enhancements and new project, coordinate upgrades and maintenance releases
• Coordinate acceptance tests to ensure quality of deliverables, adherence to business expectation and timely delivery of business solutions
• Review existing and emerging technologies, market trends and product capabilities to determine potential impact on the enterprise’s architecture strategy and alignment to business plans
• Provide consulting services for the maintenance, enhancement and troubleshooting of SAP and related applications
• Champion the proper use of tools, processes and standards by conducting education, application review and design sessions to reinforce skills and knowledge baseline
• Bring SAP and industrial best practices to business environment
• Support training curriculum and delivery for the business including: new hires, new functionality or refresher training

Stakeholder Engagement

• Work with business units’ users to identify improvement opportunities, plan medium and long-term enhancements and assist users in determining priorities
• Foster a positive, open learning environment where ideas and suggestions become a source of continuous process improvement
• Take initiative to recommend processes improvements and demonstrate creative thinking
• Interact with other member of Information Services to ensure that questions and discrepancies about specifications are resolved during the solution review process
• Partner with business and technology stakeholders to improve collaboration and overall alignment
• Collaborate with local and regional I.S. teams to deliver enterprise solutions that are scalable, adaptable and in synchronization with evolving business needs
• Work with third party vendors to develop solutions and/or integrate their applications into company’s SAP application landscape
• Influence and communicate effectively with non-technical audiences

Qualifications

• Experience in warranty claim processing – post-crediting/pre-crediting, authorized Goodwill, claim split, and recalls
• University Degree in computer science, business administration or related discipline
• 4-7 years of experience in a FA/BA/BSA or similar roles in an SAP environment
• Hands on experience with SAP variant configuration and validation substitution rule (VSR)
• Knowledge in Extra Care Protection business knowledge will be an asset
• Knowledge in interfacing to non-SAP systems
• Knowledge in integration to FI / MM / VMS modules
• Ability to work under pressure and tight deadline
• Results oriented mindset
• Experience partnering with outsourced vendors
• Excellent analytical and problem-solving skills
• Ability to demonstrate initiative, good judgment and effective decision-making
• Strong process improvement orientation, and experience in leading discussions to drive positive results amongst inter-disciplinary groups
• Hands-on experience in technical solution design, software specifications, conceptualization and development
• Hands-on experience in Agile projects is considered an asset
• Excellent written and oral communication skills
• Excellent presentation skills
• SAP certification preferred

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

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