Senior Engineer - Unified Communications

VTRAC Consulting Corporation
Intelligent Solutions

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Senior Engineer – Unified Communications, Attention: [email protected] or call: (416) 722 4640

Position #:                22120
Position:                   Senior Engineer – Unified Communications
Position Type:          6 Months Contract
No. of Positions:      1
Location:                 Atlanta, GA

JOB SUMMARY
Our company is part of the Financial Services Industry, where cutting-edge technology can deliver a competitive advantage. Our Enterprise Collaboration team provides global, highly available Collaborative technologies that are critical to enabling our business to succeed. We invest in new technologies that will continue to deliver value to our business partners while improving our position in the market. This position is for our Global Engineering Team in Unified Communications to provide technical expertise in the planning, design, implementation, maintenance, and support of the company’s Unified Communications and Collaborative services environment. This role demands to identify and resolve issues, improve system functionality, effective incident, change, and proactive problem management, drive/handle major incidents, develop. Additionally, this position is responsible for researching latest in Infrastructure and Unified Communication technologies and be a part of the global team of EC Operations in order to support technologies with our growth strategy in mind. The person in this position is also responsible for providing a world-class technology services on Unified Communication and Collaborative Technologies.

RESPONSIBILITIES

Expected to be a technology evangelist who brings the right mix of strategic and operational experience to the Unified Communications team, with a goal of making our technology services always a world-class
Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved, and long-term corrective action/prevention has taken place.
Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity.
Ensure the Unified Communication and Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Demonstrate and deliver excellent service to all clients at all times.
Assist when instructed to design, implement and deliver our BR obligations
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
Act as a mentor for the more junior members of the team, offering guidance, coaching and support.
When instructed act as a deputy for the Team Leader as required
Create and maintain existing technical diagrams, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with our and departmental standards to a high degree of accuracy
Work closely with all Technology Team members, leading by example and providing varying forms of training to other engineers, to ensure the smooth and efficient ope• Expected to be a technology evangelist who brings the right mix of strategic and operational experience to the Unified Communications team, with a goal of making our technology services always a world-class
Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved, and long-term corrective action/prevention has taken place.
Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
When advised, act as the lead coordinator/designer/implementer for all Unified Communications Services aspects of assigned project activity.
Ensure the Unified Communication and Collaborative Services portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Demonstrate and deliver excellent service to all clients at all times.
Assist when instructed to design, implement and deliver our BR obligations
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
Act as a mentor for the more junior members of the team, offering guidance, coaching and support.
When instructed act as a deputy for the Team Leader as required
Create and maintain existing technical diagrams, documentation and associated system processes & procedures pertaining to the configuration of the global infrastructure, in line with our and departmental standards to a high degree of accuracy
Work closely with all Technology Team members, leading by example and providing varying forms of training to other engineers, to ensure the smooth and efficient operation of the global Technology infrastructure
Where appropriate and to agreed standards, provide and maintain internal process-related documentation in order to effectively record, track and review Operational standards and procedures
Lead and take part in regular Unified and Collaborative services-centric disaster recovery testing, when required, in accordance with any internal operational procedures, while accurately maintaining any associated documentation
Contribute to Business Recovery exercises and requirements, taking part in regular business continuity testing, outside of normal business hours, where appropriate
Provide production issue technical support escalation and deal with trouble tickets and Business Partner requests in a prompt and effective fashion
Communicate appropriately, in line with any Company and departmental processes and procedures at all times
ration of the global Technology infrastructure
Where appropriate and to agreed standards, provide and maintain internal process-related document

WORK EXPERIENCE/KNOWLEDGE

A minimum of 7+ years of Unified Communication and Collaborative Services infrastructure experience
Proven, real world work experience in Unified Communications and Collaborative technologies and basic Technology security principles
Practical experience in providing global operational support for enterprise level Orgs
Experience in Financial Services or other regulated industry sectors is preferred, but not essential
Experience in supporting, administering, and implementing the following Unified Communications Technologies:

Microsoft Teams, Migrating from Skype for Business to Teams, Coexistence
Skype For Business 2016 and Office365 –Instant messaging, Audio/Video Conferencing, federation, mobility, response groups, Skype Persistent Chat
Cloud based Microsoft Office 365 feature “Direct Routing” / “Phone System” / “Calling Plans”
Implement on premise Active Directory integration with cloud base Azure AD in addition to creating Teams
Auto-Attendant, Call Queue and Voicemail configurations
Administration and maintenance of Office 365 Admin Center and Teams Admin center
Troubleshooting end users Teams client operational issues on Windows Desktop clients along w/ mobile client devices (IOS/iPhones/etc)
Audio/Video Meeting Room Management – Skype Room Systems, Polycom audio/video, UDM Pro Administration
Dial plan / Voice policy management
Sonus / Audiocodes / Tenor / SBA for voice
NICE inContact: CXOne / Playback/ Studio
IPC integrated trading platform / Connexus Unigy / Unigy Mobile Client
Skype / Teams monitoring Tools – CDR, Prognosis, SolarWinds, Nectar
Compliance and regulatory – Verba for recording and Chatseer for journaling
Zoom, WebEx, SLACK, and any third-party media services technologies

Proven experience using administration analysis tools, such as Wireshark and PowerShell
Experience on Microsoft Exchange 2016/2010, Exchange Online, RightFax, Exchange ActiveSync, VMware Workspace One, and compliance journaling systems – Enterprise vault, would be an added advantage
Must have strong working technical knowledge of security controls relating to monitoring and vulnerability management

FORMAL EDUCATION: (minimum requirement to perform job duties)
• A Bachelor’s Degree in Computer Information Systems or Computer Science; or any equivalent degree is preferred

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

Toronto . Houston . New York . Miami . Palo Alto.

Tagged as: Audio/Video Meeting Room Management, Connexus Unigy, CXOne, DR, Prognosis, SolarWinds, Tenor, Unigy Mobile Client

Senior Engineer – Unified Communications Contract

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