System Analyst – Service Now

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VTRAC Consulting Corporation

“Intelligent Resources”

 

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: System Analyst Consultant – Service Now; JOB: ; Attention: [email protected]

 

Title:                                   System Analyst – Service Now

Type:                                  Permanent/Contract

No. of Positions:              1

Location:                           GTA

 

Description:

We currently have an exciting full-time opportunity for a Service Now and Big Fix Functional Analyst to join our Information Services team. Within this role, the selected candidate will be responsible for facilitating the maturing of the Service Now platform, and by proxy, the service management practices. In addition to leading the technical design for ServiceNow code and architecture, the incumbent will also be responsible for supporting maintenance, continual service improvements, and new capabilities whilst partnering with key business units and process managers.

Responsibilities:

ServiceNow

  • Lead technical designer for ServiceNow code and architecture, while taking on responsibility for overall ServiceNow code quality.
  • Design, prototype, implement, test, and deploy business rule and technical solutions.
  • Develop existing and custom applications within ServiceNow, including integrations with other applications.
  • Participate in hands-on experience with Service Catalog and Service Portal modules.
  • Create and utilize update sets to move customizations between ServiceNow instances.
  • Design and maintain a highly available and recoverable environment.
  • Provide administrative ServiceNow support, this includes troubleshooting via advanced support, implementing bug fixes, and partaking in root cause analysis.
  • Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform and its SDLC.
  • Review requirements to ensure that they are provided in sufficient detail to be accurately estimated.
  • Work with process managers to fully understand business functionality, pain points, and areas of improvement.
  • Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.
  • Lead and manage the development work of vendors and consulting staff.
  • Mentor service management team, and share necessary technical knowledge.

Must Have:

·        Minimum 7 years of professional experience with systems analysis and application development in an IT capacity (this includes administration, implementation, integration, and configuration in ServiceNow).

·        Minimum 3 years of experience with the ServiceNow platform in an Admin/Developer capacity (administering an enterprise-wide, multi tier ServiceNow production environment – this includes: the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates). 

·        Prior experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, custom reporting, custom CMS/Employee Self Service Portals.

·        Overarching understanding of ServiceNow Enterprise product suite.

·        Hands-on experience in technical solution design, software specifications, conceptualization, and development.

Nice to Have:

·        Hands-on experience in Agile projects is considered an asset.

·        ServiceNow Certified Admin and ITIL Certifications an asset.

Benefits and Perks:

·        A work environment built on team work, flexibility and respect.

·        Competitive Salary including bonus

·        Health and dental benefits effective immediately

·        Company pension plan with matched contribution

·        Associate Vehicle discount program

·        Professional growth and development programs to help advance your career, as well as tuition reimbursement

·        Fitness reimbursement

·        Great company culture-Respect for people and continuous improvement is at our core

·        Paid holiday shutdown and competitive paid time off benefits

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

 

Job Overview

  • Date Posted:
  • Expiration date: October 30, 2021
  • Location: Scarborough. ON
  • Job Title: System Analyst – Service Now