Change Management/Training Specialist Contract

VTRAC Consulting Corporation
Intelligent Solutions
Thank you for applying to VTRAC opportunities. Please e-mail your resume as an MS-WORD document in confidence Subject: Contract Change Management/Training Specialist, Attention: [email protected] or call: 1-647-722-4640

Position: Change Management/Training Specialist
Position Type: 4 month Contract
No. of Positions: 1
Location: GTA, ON

Purpose of the Role:

• To support Training activities related to the implementation of Salesforce Case Management improving the experience of TCI end users, Call Centre and Dealer Network end users and providing an overall better experience for our customers.
• Develop and deliver in conjunction with the vendor, required training for the Salesforce implementation to internal end users and external stakeholders (dealers and call centre staff)

Scope or Impact:

• Consult with component leads and stakeholders to identify training needs and/or knowledge gaps in order to develop optimal learning solutions, such as documentation, demonstrations, scenarios, guided workflows etc.
• Develop and deliver training as required by the program.
• Validate training materials with workstreams leads and Subject matter experts.
• Participate in train-the-trainer

Accountabilities and Responsibilities:

• Work with the established team and vendor to develop and deliver the defined training activities required to support the implementation of the Salesforce Case Management solution

Experience/Education Requirements:
Ability to design and develop training programs leveraging the ADDIE model

• Design: Training material design and creation process involving each impacted role

1. Storyboarding
2. eLearning Design Principles
3. Bloom's Taxonomy

• Development of course content with latest content development technology and tools i.e. Adobe Captivate, PowerPoint, Word)

1. Ability to apply blended learning principles to develop in-class presentation, participant demos, simulations, and exercises, job aids
2. Ability to write and transpose course objectives and User Stories into business facing/business centric training content
3. Ensure that content meets the Course, Module Objectives
4. Ability to apply user-centre design

• Implementation: Ability to deliver a premium learning experience to the audience

1. Blended learning
2. Classroom learning
3. Train the Trainer

• Evaluation: ability to evaluation, apply and improve course content from Kirkpatrick’s evaluation approach (Level 1)

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com . VTRAC is an equal-opportunity employer.
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