Application Support Analyst Full Time Permanent

VTRAC Consulting Corporation

Intelligent Solutions

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Application Support Analyst Attention: [email protected] or call: (647) 250-7053

Position #:                 22760

Position:                    Application Support Analyst

Position Type:           Permanent

No. of Positions:       3

Location:                  GTA, ON

Responsibilities

• Provide application support during business hours along with rotational after hours (include evenings & weekends) support to correct any critical / time sensitive issues impacting the applications within Student Lending.
• Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution.
• Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries)
• Creating and maintaining knowledge articles, scripted resolution “playbooks” and other support related documentation in knowledge base.
• Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc.
• Other duties and projects as assigned.

Qualifications

• 3+ years in a similar role providing application
• Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.
• Good experience in log analysis, troubleshooting production and non-prod issues.
• Effective communication and problem-solving skills
• Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.
• Ability to work independently or within a team environment and handle multiple issues simultaneously.
• Familiarity using Control-M and writing scripts using PowerShell
• 5 years of consecutive residency in Canada and successful reliability screening check.

Nice to Have

• Exposure to or willingness to learn Microsoft CRM Dynamics.
• Experience in support and maintenance of REST, SOAP based application.
• IIS configuration and troubleshooting

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

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Tagged as: Control-M, JIRA, ServiceNow, SQL, SSIS