Manager, IT Application Support and Testing Full Time

VTRAC Consulting Corporation

“Intelligent Resources”

Thank you for applying to VTRAC opportunities. Please e-mail your resume as an MS-WORD document in confidence Subject: Manager, IT Application Support and Testing, Attention: [email protected], (647) 598-1825.

Position#: 23103

Title: Manager, IT Application Support and Testing

Type: Permanent

No. of Positions: 1

Location: GTA, ON

As a Manager, IT Application Support and Testing, you will guide a dynamic team (comprising Innovation Strategists, Project Leaders, Business Analysts, Quality Assurance Pioneers, and Service Desk Visionaries) in ensuring the seamless integration of cutting-edge methodologies and guaranteeing the flawless implementation of revolutionary features and enhancements with a paramount focus on performance and quality, and handling incidents with an avant-garde approach.

Responsibilities

• Lead a team of Innovation Strategists, Project Leaders, Business Analysts, Quality Assurance Pioneers, and Service Desk Visionaries

• Cultivate a well-rounded team through adept recruiting and development efforts, ensuring an adaptable mix of skills to handle an evolving range of activities

• Foster a high-performance culture through continuous feedback, performance management, and career development initiatives

• Instigate and oversee processes for capacity planning across all roles, spanning internal teams and third-party service providers

• Shape and administer processes for Portfolio Management, Change Management, Incident Management, and Problem Management, aligning governance with the organization’s size and pace

• Curate and manage relationships with third-party service providers, ensuring consistent alignment with scope, quality, performance, and cost expectations

• Pave the way for Quality Assurance excellence, incorporating test coverage analysis, test automation, traceability, and continuous improvement

• Demonstrate an in-depth understanding of the ever-evolving landscape of Insurance Technology, leveraging practices, products, and opportunities to drive efficiency, reduce costs, and stimulate growth

• Craft and oversee a product roadmap harmonizing organizational strategies with groundbreaking features and enhancements

• Engineer a requirements management process that consistently translates intended outcomes into actionable tasks, meeting stakeholder expectations

• Establish, monitor, and report on service levels relating to quality, incidents & and problems, and performance

• Provide transparency into all processes and activities related to both solution delivery and support

• Oversee technical design, code quality, security, reusability, and the management of technical debt

• Contribute to the advancement of Enterprise Architecture

• Pioneering solutions

• Introduce cutting-edge technologies such as AI and RPA

• Develop compelling business cases

Requirements

• Over 10 years of experience in relevant Technology roles

• Over 5 years in leadership roles

• Proven experience in Portfolio Management, Change Management, Incident Management, and Problem Management

• Proficiency in Vendor Management

• Background in Business Analysis and/or Product Management

• Expertise in Quality Assurance

• Exceptional oral, written, and presentation communication skills.

• Exposure to Insurance Technology is considered an asset

• University degree (Computer Science or a related discipline).

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal-opportunity employer.

Toronto . New York . Miami . Houston . Palo Alto

Tagged as: and Problem Management, Business Analysts, Change Management, Incident Management, Portfolio Management, Project Leaders, Quality Assurance Pioneers